The doctors and nurses are all friendly, the only downside to this, they are really busy.
Really not patient-focused at all! Their website (when it actually works!) states you can make an appointment up to 2 weeks in advance. Even the Doctors say this too... but when you ring up at 8am (when you can actually get through!) they offer times for appointments you can't make and then you ask for another day and time to suit (when you are working away from home 5 days a week) they say you can't make an appointment and must ring up on the day!What a joke and a waste of time. They do not care for people at all.The Practice manager ought to sort this debacle out and ensure that we the patients come first.It amazes me that even when you do ring up on the day there are only a few appointments left... so how, within such a short time-frame, can all these appointments be fully booked when one is not allowed to pre-book an appointment?...answer me that please!!!As soon as I will be making a formal complaint on this as it is not on... and whoever decided this appointment system (or lack of an approved system that works) ought to be struck off as it clearly does not work and never has.
Amazing!! I had been with my previous surgery for 30 years but after a change of ownership and having tried the new Doctor for a few years I decided it no longer suited my needs. As soon as I walked through the doors of the Craig-y-don Medical centre I knew it was right. Reception - welcoming and helpful. Booking appointments - so easy (by phone or calling in) and none of this rush at 8am in the hope that you MAY get an appointment. Doctors - only seen 2 so far but they are so keen to help solve my problem it is such a refreshing change. So lucky to be at this surgery.
Would help if u could actually get through to get an appointment been phoning since just before 8 it's now 822 it's stupid
Craig y Don Medical Practice is a UK Hospital based in Llandudno, Wales. Craig y Don Medical Practice is located at Clarence Rd, Llandudno LL30 1TA, UK.
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